"A dog walker's best friend!"

Terms & Conditions

 

Houndbag provides services to you on the following terms and conditions.  By placing an order you agree to be bound by those terms and conditions and all the policies incorporated.  Houndbag website (www.houndbag.com & www.houndbag.com.au ) is owned and operated by Houndbag.    

Your use of the website including all orders and purchases are conditional upon your acceptance of these terms and conditions. This site or any portion of the site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purposes without the specific prior written consent of Houndbag.

This site may only be used for lawful purposes and in a lawful manner.  When ordering from www.houndbag.com & www.houndbag.com.au you are the purchaser of the goods and must comply with all applicable laws and regulations.  It is your responsibility to investigate and ensure that you can lawfully purchase goods. 
 

Placing Orders


All orders placed by you on this website is an offer by you to purchase the particular goods for the price including postage specified in the website at the time you placed the order. Prices of products and other charges displayed on this website are current, but may change at any time and are subject to availability.  If a product is sold out we will always notify you with options for other product colours. Houndbag reserve the right to refuse service, terminate accounts or cancel orders at its discretion. 


Shipping


Houndbag make every effort to deliver goods ordered within Australia in 5-10 working days from receipt of purchase.  We will inform you of the  processing date.  We use Australia Post and we find them to be reliable. You may use your own courier if preferred, but you must let us know this in detail.

All International pricing costs are on POA to cordwes@bigpond.com


Refunds & Returns

We will replace any damaged or defective item that is due to manufacturing fault so long as it is returned within 14 days of purchase or 3 months of normal wear and tear from purchase time. Houndbag will examine the goods for defects and exchange them at our cost, if an exchange is not available then we will refund in full the cost of the goods. 


If for whatever reason you are not happy with your purchase you may return it (does not include postage) within 7 days with proof of purchase and brief explanation.  Houndbag will refund in full the cost of the goods only. The cost incurred for returning goods not covered by the manufacturers’ warranty shall be at the customer’s expense. It is a good idea to use registered post in this instance. 

All returns should be made to:  40 Oakhill Road West, Pearcedale, Victoria, 3912


Incorrect Items ordered


We will issue a full refund for items ordered incorrectly by customers if notified within 7 days of receipt.  The item(s) must be returned to our postal address, unopened and in the original packaging.  If the customer is at fault in ordering product, postage costs will not be refunded.  If we have sent you an incorrect product, we will gladly refund the cost of postage and promptly send you the correct product at no extra cost.


Disclaimer


The information contained in this website by Houndbag is in good faith.  The information is deemed to be accurate and current at the date the information was placed on this website.

Houndbag does not warrant that the website or any products or services advertised will be available or will meet every customers requirements.

Houndbag does not warrant that your access to the network or the information contained in any content will remain error free, or that the network or the server which stores and delivers the website and its contents to you will remain virus free. By accessing the website you agree that Houndbag will not be liable as a result of any error, virus or harmful component.  

Neither Houndbag or employees of Houndbag make any representation or warranty as to the reliability, accuracy or completeness of the information contained on this website, and by accessing this website you agree that neither Houndbag nor any employee thereof will be liable for any errors or omissions in the information contained on this website. In ordering products from this website, you accept all responsibility for selecting a product that is suitable for your purposes. 

 
Houndbag Privacy Policy


Your privacy is important to us and we make every effort to protect this.  We request information when you order products on line or make enquiries of our products. This information is used to complete a transaction, to reply to enquiries or service issues or to keep you updated with Houndbag products and news.  If you at any time no longer wish to have your personal details on our files, please email us at cordwes@bigpond.com to request removal of this information.   


Third party websites and links


Links to other websites on www.houndbag.com & www.houndbag.com.au are for your interest and convenience only.  If you use these links, you will be leaving the Houndbag site and we must inform you that we hold no responsibility for any of these sites, their content or their use of your personal information.